How Janta runs the marketplace

A careful team behind every shop

The Janta console is where our team onboards shops, looks after the catalogue, answers support and keeps the marketplace fair and safe. Here is what happens behind the scenes.

One console for the whole marketplace

One console for the whole marketplace

Shops, orders, customers, catalogue, support, money and ads in one secure web console.

  • Search and filter shops by name, phone, region, pincode, status and plan
  • Order search by order code, customer phone or shop
  • Customer lookup with orders, tickets, refunds and consent history
  • CSV export on the main lists
Onboarding and signup approval

Onboarding and signup approval

Shops apply themselves, or our team adds them. Every shop is checked before it goes live.

  • Public shop applications with phone verification
  • Review, correct details, approve or reject with a reason the applicant sees
  • Bulk onboarding with activation codes
  • Paste a Google Maps link or use the browser location to place a shop
  • Validated GSTIN, FSSAI, phone and pincode
Roles, 2FA and a full audit log

Roles, 2FA and a full audit log

Every team member sees only what their role allows, and every change is recorded.

  • Built-in and custom roles, scoped to all shops, a region or their own shops
  • Two-factor sign-in with an authenticator app
  • Idle sign-out and short-lived sessions
  • An audit log of every change, with filters and export
Maker-checker on money decisions

Maker-checker on money decisions

Big money decisions always need a second person. Nobody can approve their own request.

  • Fee changes, plan and price changes, money settings and large bill credits need approval
  • Big ad discounts and costly coupons need approval too
  • The approver must be a different person, not a second login
  • Switching a risky setting off applies at once; switching it on waits for approval
A clean shared catalogue

A clean shared catalogue

One product master that every shop can sell from, kept tidy by our team.

  • Edit names, brands, barcodes, HSN, GST rate, photos and product details
  • Merge duplicates and move good shop items into the master
  • Review new items shops send in
  • A category tree to add, rename, move or hide
  • Hide a shop's listing from online with a reason the shop sees
Support desk and grievances

Support desk and grievances

Every request from shoppers and shops lands in one desk, with clear owners and deadlines.

  • Inbox views for mine, unassigned, all and overdue
  • Internal notes, priorities, canned replies and photos
  • Routing rules by topic, region or language, with round robin in a team
  • Grievances tracked against the 48-hour and one-month deadlines
  • Reports on volume, first response and resolution time
Fraud and abuse checks

Fraud and abuse checks

Daily checks look for patterns that could hurt shops or shoppers.

  • Flags for repeated cancellations, refused cash orders, many accounts at one place and coupon abuse
  • Unusual refund rates and void spikes
  • A review queue with actions: dismiss, block a customer or hold a shop
  • Limits on open orders and orders per hour for each customer

Analytics

Clear numbers on how the marketplace is doing, by region and by day.

  • Live and active shops, orders, order value and average order value
  • Cancellation rate, repeat customers and new customers
  • Order funnel and time to accept
  • Trending products across shops
Plans, bills and collections

Plans, bills and collections

Monthly bills for shops, fair grace periods and a gentle collections process.

  • Plans, fees and scheduled changes with advance notice to shops
  • Monthly bills with reminders before and after the due date
  • Grace periods and extensions, always with a reason
  • Overdue ageing and a collections worklist with notes and promised dates
Tax and compliance

Tax and compliance

Janta's own documents and tax figures, prepared for a chartered accountant to check.

  • Document numbers that follow GST rules, and credit notes
  • GST, TCS and TDS figures and exports, marked for the CA to confirm
  • An accounting journal export and bank statement matching
  • A compliance checklist that must be complete before any online payment option is switched on
  • Tax records kept for 8 years
A fair ads platform

A fair ads platform

Simple, labelled ads that help local shops, and never get in the way of shopping.

  • A rate card with fixed weekly prices and limited places
  • Review of banners and push offers before they run
  • Shops book their own ads, or our team books for them
  • Ad invoices and results per campaign
  • Personalised ads only for adults who opted in, with a minimum audience size
Announcements and alerts

Announcements and alerts

Talk to shops clearly, and hear about problems early.

  • Notices to shops, by region, with scheduling and preview
  • A notification bell for approvals, tickets, grievances and fraud flags
  • Browser push alerts for the team
Security and reliability

Security and reliability

Engineering choices that keep shops billing and data safe.

  • Automatic backups every hour and every night, plus a snapshot before every update
  • A weekly restore drill that checks a backup really works
  • Updates rolled out without taking the service down
  • Our own error tracking across the apps, with no third-party tracker
  • Health checks every few minutes with alerts to the team
  • HTTPS everywhere, rate limits, and photos cleaned of location data
  • Deleted accounts stay deleted, even after a restore

Want to bring Janta to your area?

Whether you run shops, distribute groceries or work with local businesses, we'd like to hear from you.